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The Dark Side of Gambling: A System Designed to Exploit and Harm
Gambling is often painted as a form of entertainment — a chance to strike it lucky and win big. Behind the bright lights and alluring advertisements lies a far darker reality. A former customer account supervisor at one of the world’s largest gambling companies reveals the industry’s sinister underbelly, exposing how gambling exploits vulnerable customers, facilitates money laundering, and thrives on human misery.
The Business of Losing
The gambling industry is not designed for people to win. Every aspect of its operations — advertising strategies, algorithms, and customer management — is crafted to ensure the house always triumphs. Behind the scenes, sophisticated mathematical models analyze each customer’s betting habits. These algorithms don’t just predict outcomes; they systematically maximize the company’s profits by identifying and exploiting losing customers.
“It’s just a scam,” says the former insider. “The fact that nobody can win. We only want losing customers, that’s it.”
VIPs and Problem Customers
Customers are categorized based on their profitability. A big spender who loses millions of dollars is labeled a “VIP,” receiving premium…
